Ordering & Delivery FAQs
• Changing an order: If you’d like to combine orders, simply place a new order and add a note. For cancellations or edits, please contact us as soon as possible.
contact info: 778-389-9550 or dmccustomerservice@gmail.com
• Preferred time slots: You can request a 2-hour delivery window (9 AM–5 PM). While we’ll do our best to accommodate, please note this cannot be guaranteed.
• Missed delivery: If we are unable to contact you and no specific delivery drop‑off location (e.g., leave at front door, leave at lobby) has been pre‑specified in your order notes. You may schedule a re-delivery (a re-delivery fee $20 may apply) or pick it up at our store.
• Leaving food safely: You may leave a cooler or insulated bag with instructions for safe delivery if no one is home.
• Apartments/buildings: Please provide buzz codes or delivery to a concierge or workplace to ensure smooth delivery.
• Pickup option: You’re always welcome to pick up your order, and you’ll still earn reward points.
Area Delivery Details (before tax):
Richmond: Free & Same Day Delivery (except Wed&Sun) for orders over $39.99 or $10 Delivery Fee
Vancouver: Free & Thursday Delivery for orders over $99.99 or $15 Delivery Fee
Burnaby: Free & Thursday Delivery for orders over $99.99 or $15 Delivery Fee
Downtown Vancouver: Free & Thursday Delivery for orders over $149.99 or $15 Delivery Fee
North Vancouver: Free & Thursday Delivery for orders over $149.99 or $15 Delivery Fee
West Vancouver: Free & Thursday Delivery for orders over $149.99 or $15 Delivery Fee
Delta: Free & Thursday Delivery for orders over $149.99 or $15 Delivery Fee
Tsawwassen: Free & Thursday Delivery for orders over $149.99 or $15 Delivery Fee
New Westminster: Free & Thursday Delivery for orders over $149.99 or $15 Delivery Fee
SFU: Free & Thursday Delivery for orders over $149.99 or $15 Delivery Fee
Surrey: Free & Thursday Delivery for orders over $149.99 or $15 Delivery Fee
Coquitlam: Free & Thursday Delivery for orders over $149.99 or $15 Delivery Fee
For all other areas, we only offer shipping without any frozen products.
FREE SHIPPING on orders over $199.99 across Canada!